Silver Star transfers Ltd(Silver Star transfers) made the following terms and conditions defining the rights and the obligations between the company Silver Star transfers Ltd. and users of transportation services provided by the company Silver Star transfers Ltd.Silver Star transfers is a name that the company Silver Star transfers Ltd is using on the websites only for marketing purpose.
Silver Star transfers Ltd is a company licensed for transportation of passengers in the internal road transport and in this text is a provider of services (“we”, “us” and “our” in this text refers to Silver Star transfers Ltd
The client is a person who is using our website, reservation system (booking form) and our transportation service in general (in this text is also mentioned as a customer).
DEFINITION OF TRANSFER
The term transfer implies transportation of passengers from the initial to the final destination, according to the reservation. Prices of transfers are formed according to the distance between the initial and the final destination, number of passengers and type of vehicle. Depending on the number of passengers, prices are formed into 3 groups (1-4 passengers, 4-8 passengers and 9-16 passengers). Personal luggage is included in the price. It is considered that the standard luggage contains two large suitcases and one hand luggage per person. If the quantity of luggage is larger than the permitted size, it is necessary to inform us about that so we can prepare an adequate vehicle for that transfer. We are not responsible for missing items or any damage to fragile items contained in the luggage of clients. Prices for individual routes are available in our reservation system. If the reservation system does not find the price of the requested route, it is necessary to send request via email and we will inform the customer about the price for that route.
Gratuities are not included in the price and depend solely on the subjective evaluation of the client.
DRIVERS AND VEHICLES
All our drivers are fluent in English. They possess all the necessary permits for professional drivers and meet all the conditions prescribed by Croatian law.
All vehicles used to perform transfers are in excellent working condition, licensed and insured in accordance with the European union and Croatian Law.
We commit ourselves to make transportation professional and in accordance to the law.
LOST AND FOUND
Passengers are responsible for the baggage and other items they bring with them. Clients are obliged to check their items when leaving the vehicle. In the case of finding the misplaced items in the vehicles, we will protect them and return the misplaced items to their owners. If there is an outstanding ride because of the returning misplaced items, the client shall pay the drive according to the standard price list.
We are not responsible for damaged, lost, replaced or stolen property in the vehicle. Clients are responsible for their personal luggage.
On the website is a booking form. It is necessary to enter all requested information in order to make booking successfully. The person who wrote the requested data is responsible for the accuracy of all the information and we do not take any responsibility if the data is entered incorrectly. If the client subsequently notices that certain data, or more of them, are entered incorrectly, he needs to contact us in order to change personal data.
All personal information that customers enter during the reservation process will be encrypted and secure and accessible only to authorized employees of the company Silver Star transfers Ltd, who are directly involved in the process of providing the services.
Silver Star transfers Ltd is committed to respecting and safeguarding its customers’ privacy and security of personal information. We do not sell, share or otherwise distribute our client’s personal information.
We are not responsible and we do not assume liability for the transfers that are booked less than 24 hours in advance. It is advisable to make a transfer booking at least 24 hours before the requested transfer.
METHODS OF PAYMENT
There are two payment options in our reservation system:
Paying the full amount of the transfer in advance (making full payment in advance)
Paying a deposit of 30% of the purchase price and the rest upon arrival to chauffeur or to PayPal business account
Also, client can choose between two online payment services, Paypal or Braintree, depending on which way he want to make the payment:
If the clients have their own PayPal account, they can easily transfer the amount of deposit to our PayPal account
If the clients want to pay the deposit by credit card, they need to use Braintree payment service. Braintree is a PayPal company that provides credit card payments.
Braintree system for credit card payments is a validated Level 1 PCI DSS Compliant Service Provider. Also, Braintree is on Visa’s Global Compliant Provider List and MasterCard’s SDP List.
Braintree does not store raw magnetic stripe, card validation code (CAV2, CID, CVC2, CVV2), or PIN block data. Storage of this data is prohibited by the PCI DSS.
Cardholder data is managed in the Braintree Vault using established data security and encryption methods. For example, Braintree is using multiple encryption keys with split knowledge and dual control. A data thief would not be able to make use of information stolen from a database without also having the key. The data store where cardholder data is kept cannot be connected to via the internet.
Braintree requires users to authenticate each time they use the application. Passwords are never stored directly in the database, and in addition, all API and control panel communication between merchants and Braintree is conducted using TLS (Transport Layer Security).
Braintree develops their code with the security of their systems and your data in mind — reviewing and monitoring employee, customer, and vendor activity along with system access to guard against suspicious or unauthorized activities.
The Braintree’s network is secured with minimal and audited access to and from outside networks, and they take additional steps to protect our internal networks.
Once the client has entered all the data, chose a payment option and has made a payment, we will process the order and send a confirmation with all the details of transfer to the client via email.
If the customer notices that the booking details are incorrect, or if he doesn’t receive a confirmation email, customer needs to contact us. The usual period for getting a confirmation email is 24 hours.
It is necessary to print out a copy of the receipt that the customer receives via email and keep it until the moment of using the reserved service.
After the booking process is finished, it is considered that the contract, between the client and Silver Star transfers Ltd, is legally binding.
If the client is paying in full in advance, cancellation policies are as follows:
If the cancellation is made 5 days or more prior to arrival, the money will be refunded in full amount, reduced for the amount of the transaction fee.
If the cancellation is made within 1-5 days prior to arrival, it will be issued a refund of 70%, reduced for the amount of the transaction fee. If the cancellation is made less than 24 hours prior to arrival, there is no right to a refund.
If the client is paying a deposit of 30% of the purchase price and the rest upon arrival to chauffeur, cancellation policies are as follows:
If the cancellation is made 5 days or more prior to arrival, the money will be refunded in full amount, reduced for the amount of the transaction fee. If the cancellation is made within 5 days prior to arrival, the deposit is non-refundable.
If the customer mistakenly makes two payments for the same order, the amount of the second payment will be fully refunded, reduced for the amount of the transaction fee.
The client can make a change of initial or final destination point or change the type of vehicle without the cost of that change. Then, the transfer price is formed according to the new parameters i.e. the new starting point, final destination point or the type of vehicle.
If the client changes the time of departure or the start/end point of the route within 24 hours prior to the agreed time, we reserve the right not to provide this transfer if our daily schedule of travel cannot adapt to new circumstances, no matter if they are created by the client’s wish or are caused by weather conditions or any other factors (example: delay in ship arrivals which was caused by the decision of the shipping company or by the weather conditions). No refund will be given in the above-mentioned cases.
If there is a situation that a passengers airplane lands at the airport different from the airport confirmed in the reservation process, regardless of whether the landing at another location is caused by weather conditions or some other factor, we are not responsible for transport of passengers from another location. In this case, it will be considered that the client did not show up and there is no right to a refund of the prepaid amount.
In the case the client does not show up, there is no right to a refund.
If there is a case that customers are late at their destination while using the services of the company Silver Star transfers Ltd, due to traffic congestion, road conditions, weather conditions, “force majeure”, a mechanical malfunction of the vehicle or any other reason that Silver Star transfers Ltd. did not affect or may affect, Silver Star transfers Ltd. will not be responsible for any delay and the clients have no right to demand for any financial compensation from the company Silver Star transfers Ltd
If the customer is late on the departure point (not referring to the airports) for more than 15 minutes, the driver will stop waiting and he will leave from the intended departure point. It will be considered that a traveler has not appeared and there is no right to a refund of the prepaid amount.
Information about duration of the transfer on certain routes which are listed on our website, refer to the regular conditions on that route and cannot be taken as credible because they are conditioned by the weather and other conditions on the road, and are used exclusively for approximately informing users about the route.
According to the above-mentioned conditions, we are liable only for direct damage that customer suffers due to non-compliance with obligations on our part. No single employee of the company Silver Star transfers Ltd, as well as the company itself, cannot be responsible for any criminal liability or any direct or indirect damage that customer suffers due to incorrect information on our website.
Our drivers reserve the right, according to the subjective assessment, to refuse carriage to any person who is thought to be under the influence of alcohol or narcotics and/or behavior is found to be abusive and could cause a threat or offense to the driver and any other passengers, or damage to the vehicle. Also, drivers reserve the right, according to the subjective assessment, to disembark from the vehicle customers who behave inappropriately before reaching his/her destination.
No refund will be given in the above-mentioned cases.
In cases of damage to our property because of inappropriate behavior of customers, we reserve the right to initiate legal proceedings and seeking compensation for damage. Also, in case of urgent cleaning of the vehicle that is directly caused by the client, the client shall pay the cost of any damage in the ratio of loss of value in the current period when the vehicle was not available for work.
The original version of these terms can be translated into other languages but no rights can be achieved in the translated version. The original version is the version that was written in the Croatian language and we do not assume responsibility for any misunderstandings that may arise by interpretation of these terms and conditions in any other language.
All information and materials contained on our website and intellectual property rights (including copyrights), as well as the entire software, are owned by Silver Star transfers Ltd
It is not allowed to download or copy the content and data from our website www.silverstar-transfers.com, as well as their use in any competitive or commercial purposes.
All terms and conditions in this text and on our website are in accordance with and by the valid laws of the Republic of Croatia and European Union. The Court in Split (Croatia) is competent for any disputes that would result from these general terms.
Silver Star transfers Ltd is responsible for processing all your requests, personal information and booking process. We reserve the right to change these general terms and conditions and they may be modified, amended or changed in order to be in compliance with the latest amendments to the law of the Republic of Croatia and the new trends of protection.
If there is a complaint to our service, it should be sent to our address: Silver Star transfers Ltd., 71-75 Shelton Street, Covent Garden, London, England(UK), WC2H 9JQ or via email
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